Step-by-Step Guide: How to Check Your Income Tax Number in Malaysia

We guide you through a clear, compliance-first path for finding your income tax number quickly and securely.

Start with the MyTax portal at mytax.hasil.gov.my. Log in with NRIC and password and view your Tax Dashboard. Your Tax Identification Number (TIN) appears at the top-left of that screen.

If you lose access, use “Forgot Password” and submit your registered email. The reset link stays active for 2 days.

We also explain when to use e‑Daftar versus signing in. The e‑Daftar search returns a registered number and LHDN branch, or it shows an error if contact data does not match.

Alternative channels include HASiL Live Chat, the Care Line (+603-8911 1000 / +603-8911 1100), the Customer Feedback Form (select Enquiry > Individual Taxation), or visiting your nearest LHDN branch.

Note: Individual TINs now use the “IG” prefix from 2 Jan 2023. Non-individuals include a trailing “0”. This reduces confusion during registration and vendor onboarding.

Key Takeaways

• Use MyTax for the fastest portal access and to view your TIN on the dashboard.
• Reset a lost password via the registered email link; it expires in 48 hours.
• Use e‑Daftar for a quick registry lookup; expect clear messages when no match is found.
• Contact HASiL Live Chat, Care Line, or submit a Customer Feedback Form for support.
• Remember the updated formats: “IG” prefix for individuals and trailing “0” for entities.
• Keep email and phone records current to avoid delays during verification.

What your Malaysian Tax Identification Number is and why it matters now

We explain the role of the tax identification number issued by the Inland Revenue Board. This identifier ties your filings, relief claims, and business registrations to a single record. It also supports e‑invoicing readiness and international reporting such as CRS.

This identifier is required for individuals with chargeable income and for entities that must furnish returns. Effective 1 Jan 2022, registration became broadly mandatory under prevailing regulations. From 2 Jan 2023, formats changed: an “IG” prefix for individuals and an added trailing “0” for non‑individuals.

• Who needs it: employees under Monthly Deduction and businesses, including companies, partnerships, and trusts.
• Why it matters: access to reliefs, timely submissions, permits, bank onboarding, and clearer audit trails.
• Practical impact: prompt registration reduces penalty risk and smooths dealings with the revenue board malaysia.

Understanding your identification number puts you in control as a taxpayer. We recommend verifying registration details early so you maintain continuity in filings and preserve access to official benefits.

How to check income tax number malaysia at a glance

We present a concise comparison of the fastest routes so you can pick the best path for retrieving your registered identifier.

Best for individuals: MyTax portal dashboard

Fastest route when you have an account. Log in with NRIC and password and view your Tax Dashboard for the income tax number at the top-left.

Best for quick lookups: e-Daftar on the LHDN website

Use the e‑Daftar search without logging in. Select taxpayer type, enter identification, registered email and phone, then the security phrase. The system returns the registered tax number and branch or an error if details do not match.

No-login options: HASiL Live Chat and Care Line

• HASiL Live Chat / hasil live: guided support and immediate help; you will verify identity before disclosure.
• Care Line: call +603-8911 1000 or +603-8911 1100 (overseas) for real-time assistance.

In-person option: nearest LHDN branch

Visit a branch for face-to-face verification or certified copies. Use the LHDN website to locate the nearest branch and bring original identification for quick processing.

Step-by-step: Check your TIN online via MyTax and e-Daftar

We provide clear steps for viewing your tax identification details using official online channels. Follow this secure process and keep your recorded details for filings and verification.

1. Access MyTax: Open the official website and log in with your NRIC and password to reach the Tax Dashboard.
2. Locate the identifier: Your tax identification number appears at the top-left of the dashboard — copy the exact sequence for forms and submissions.
3. Forgot password: Select “Forgot Password,” submit the registered email and use the reset link within 48 hours to restore access.
4. Use e‑Daftar when not logged in: At mytax.hasil.gov.my > e‑Daftar, choose Individual or Company, enter your ID, registered email and phone, type the security phrase, then Search.
5. Interpret results: A match returns your registered number and assigned LHDN branch. If results show “no record” or “details mismatch,” confirm you used the original contact details and retry.

Next steps: Record outcomes securely and escalate via HASiL Live Chat or the Care Line if contact updates are required. Businesses should use company registration details for faster verification.

Other ways to retrieve your income tax number with LHDN support

We outline alternative LHDN routes when self-service does not resolve your query. Each option offers verified assistance and record updates for individuals and business accounts.

HASiL Live Chat for real-time assistance

Use hasil live when you need guided verification. Agents walk you through identity checks and can advise on next steps.

HASiL Care Line phone numbers for local and overseas callers

Call the care line at +603-8911 1000 or +603-8911 1100 (overseas). Note the agent reference for follow-up.

Submit a Customer Feedback Form

Select Enquiry > Individual Taxation, fill required particulars, and state you need your registered identifier for filings. Keep copies of submitted details.

Visit a HASiL branch

Bring original NRIC or passport and any prior letters or e‑filing printouts. Confirm opening hours before visiting to avoid queues.

• Prepare identification and current contact information for faster service.
• For business matters, consolidate requests to reduce duplicate tickets.
• Use secure channels for sensitive information and record what officials confirm.

For businesses and companies: checking numbers and staying compliant

We recommend that every business verify vendor identifiers before releasing payments. A simple validation step prevents withholding errors and avoids penalties from LHDN.

Use e‑Daftar with the company’s SSM or incorporation registration when you need a verified company record. Confirm that the returned entry matches your payee masterfile before disbursing funds.

• Agent payments: CP107D requires the agent’s full name, income tax number, identification number, address, gross payment and 2% withholding.
• Form controls: CP58/CP107 apply when thresholds are met; accurate capture of identification and registered details is essential.
• Systems: Use accounting software such as SQL Accounting to generate CP58/CP107 and export submission files. This reduces manual errors and improves management controls.

Train finance staff on current TIN formats, including entity prefixes and the trailing “0”, so validation rules do not flag legitimate identifiers. If e‑Daftar returns no record, reconfirm the registration and contact details used and escalate via HASiL channels when needed.

“Standardised onboarding and a year‑end checklist reduce LHDN queries and strengthen your audit trail.”

If you don’t have a TIN yet: who must register and how

We require timely registration when your earnings, employment status, or transactions create a filing obligation. Registering early avoids penalties and keeps payroll and vendor processes compliant.

Who must register

• Single resident with chargeable income exceeding RM34,001 per year after EPF.
• Married resident with an unemployed spouse and combined threshold above RM46,001.
• Anyone with business or professional receipts, rental or property disposals, or other taxable receipts.
• New employees under Monthly Tax Deduction (PCB) must be registered so payroll runs correctly.

Online registration via e‑Daftar

1. Access the e‑Daftar portal and select the appropriate taxpayer type.
2. Enter name plus your unique reference (NRIC, passport, or SSM) and provide a registered email and phone.
3. Upload supporting documents as requested and submit; keep the confirmation and reference for your records.

Manual registration at an IRBM branch

Companies, LLPs, partnerships, associations and trusts must present incorporation or registration certificates and an officer/partner list. Individuals should bring original identification and any supporting documents.

Processing typically takes around 1–2 weeks depending on verification sources. After assignment, confirm the new IG prefix for individuals and the trailing “0” for non‑individuals. Then log in to MyTax to verify your issued identifier and complete your profile.

“Register early so payroll and filing processes start cleanly and without delay.”

TIN formats in Malaysia and where else to find your number

We explain current identifier formats and practical locations for retrieval so you can reconcile records with confidence.

Individuals

From 2 Jan 2023, individual identifiers begin with IG, followed by nine to eleven digits. Legacy references showing SG or OG may still appear on older documents.

Use the IG format for new filings and treat older prefixes as archival references only. This reduces mismatches during payroll and vendor validation.

Non‑individuals

Entity codes indicate the business type: C for company, D for partnership, PT for LLP, E for employers, F for associations, FA for entertainers and TA for trusts.

Since 2 Jan 2023 an added trailing 0 standardises these identifiers. Include the trailing zero when recording vendor profiles and system templates.

Where else to find your identifier

Your identifier commonly prints on the first page or header of prior filings, e‑filing acknowledgments, and official LHDN letters. If a record is missing, contact the Care Line for confirmation and a reissued copy.

• Search number online via e‑Daftar with the correct entity code and registration details.
• Keep PDFs of returns and correspondence in a secure repository and limit access by role.
• Implement format validation in onboarding: prefix and digit-length checks cut manual rework.

“Standard formats reduce processing delays and strengthen audit trails.”

Troubleshooting, timing, and compliance tips

When an online search returns no record, a few precise checks usually resolve the issue quickly.

What to do if e‑Daftar returns no record

Verify entries exactly. Re-enter your NRIC, passport or SSM ID and ensure the registered email and phone match IRBM records.

If a match still fails, submit a registration and keep the reference for follow-up. Escalate via HASiL Live Chat or the Care Line when urgent business impact exists.

Password reset window and email tips for MyTax

Reset links expire after 48 hours. Request a new link and act promptly when the message arrives.

Whitelist IRBM sender domains and check spam folders. This reduces missed acknowledgements and speeds account recovery.

Processing times and peak filing periods

New registrations typically take 1–2 weeks. Expect longer response times during peak filing seasons.

Keep a log of interactions—dates, officer names and case numbers—to improve management and follow-up.

• Escalate urgent payroll or vendor needs and request priority handling.
• Validate that HR, AP and AR systems hold consistent taxpayer identifiers before submission.
• For rejected forms, re-check field lengths and naming conventions before resubmitting.

“Record dates and case numbers for efficient resolution and fewer repeated explanations.”

Conclusion

Use official channels and clear processes so validation is straightforward and auditable. Stay proactive, and verify records via the MyTax portal, e‑Daftar, HASiL Live Chat, the HASiL Care Line or your nearest LHDN branch.

Individuals should expect IG‑prefixed identifiers; companies and other entities use category codes with a trailing zero. Embed registration and verification into onboarding, payroll and vendor flows so monthly tax deduction and CP58/CP107D filings run smoothly.

Accurate details in your system protect against penalties and speed dealings with the inland revenue board and the revenue board malaysia. If you need help, contact hasil live or the care line and record officer references for follow-up with LHDN.